All returns are for store credit only. All returns and exchanges must be made within 14 days and must be accompanied by a receipt. There are no returns for items that have been opened or unsealed such as CD's, DVD's, Divination Cards and Body Products unless such items are found to be defective. Defective CD's will be exchanged for the same title. All sales final for classes, readings, and other services.
Returns are for store credit only. If your item arrives damaged please keep all the original packaging and contact us immediately. You may be required to present the item and packaging to your local post office. We will either exchange it or offer a full refund pending processing by the US Postal Service. After 14 days following delivery all sales are final. All sales are final for classes, readings, and other services.
Items usually ship within 2 weeks of cleared payment. We generally ship in the US via First Class or Priority Mail.
US Shipping Rates (based on sub-total):
$.01 to $10 = $5
$10.01 to $25 = $9
$25.01 to $50 = $12
$50.01 to $75 = $15
$75.01 to $100 = $17
$100.01 and up = $20
Orders outside the US will be shipped via International Priority (a phone number is required if shipping to a Post Office Box).
Pre-registration is required for all classes.
The information provided on this website, including but not limited to the services and products offered, do not constitute legal, psychological, medical, business or financial advice. Clients are advised to consult qualified assistance from professionals in those fields as applicable. While we strive to provide a genuine spiritual experience, in regards to all psychic and spiritual services offered, we are legally required to advise that clients should consider these services to be for entertainment purposes only, and no claims are made as to the effectiveness of psychic or magical work. Each client's spiritual session is subject to the client's own personal interpretation. The client receiving the session is responsible for their own choices and/or actions. All items are sold as curio only. The Mystic Dream, its parent company Faerywolf/Carnivalia, their owners, management, employees, or affiliates are not responsible for any damages that may be incurred as a result of using this website or the services offered here. All sales are final for classes, readings, and services. No refunds will be given for these items.
If you sign up for a class or a session and wish to cancel before the appointment and receive a refund, you must do so at least 24 hours prior to the start of the session by visiting the shop or by calling 925-933-2342 during store hours. After that all bookings are final and no refunds or exchanges will be made.
DO NOT send cancellation or refund requests via email or social networking sites as they are not read in a timely manner. Only requests made in person or by phone will be accepted.
Pre-payments for classes will be refunded in the form of a Gift Card and must be requested at least 24 hours prior to the start of the class by visiting the shop or calling 925-933-2342 during business hours. After that time all sales are final. We're sorry, email requests for refunds cannot be processed
If you feel that the terms and conditions detailed here are not reasonable then you should discontinue use immediately. Use of this site means you agree to these terms.